Introduction

CloutBurst, Inc. (“we”, “us”, “our”) is dedicated to protecting the privacy of our clients and users who utilize our SaaS reputation management platform. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard it. This policy applies to both business clients who license our platform and consumers who interact with those businesses.

Information We Collect

1. Business Clients

• Contact Information: Business name, address, phone number, and email address.

• Account Information: Username, password, and account details.

• Payment Information: Credit card details, billing address, and transaction history.

• Platform Usage Data: Data on how the platform is used, including login times, features accessed, and user activity.

2. Consumers

• Personal Information: Name, email address, phone number, and other contact details.

• Interaction Data: Information about interactions with businesses using our platform, such as reviews, ratings, and feedback.

• Technical Data: IP address, browser type, device information, and usage data collected through cookies and similar technologies.

How We Use Your Information

1. Business Clients

• Service Delivery: To provide, manage, and support our SaaS reputation management platform.

• Communication: To contact you regarding your account, services, and updates.

• Billing: To process payments and manage billing.

• Improvement: To analyze usage patterns and improve our platform.

2. Consumers

• Service Improvement: To help businesses improve their services based on your feedback.

• Communication: To respond to your inquiries and feedback.

• Personalization: To personalize your experience and deliver relevant content.

Sharing Your Information

1. Business Clients

• Third-Party Service Providers: We may share information with service providers who assist us in providing our services, such as payment processors and analytics providers.

• Legal Requirements: We may disclose information to comply with legal obligations or protect our rights.

2. Consumers

• Business Clients: We may share your feedback and reviews with the businesses you interact with.

• Third-Party Service Providers: We may share information with service providers who assist us in delivering our services.

• Legal Requirements: We may disclose information to comply with legal obligations or protect our rights.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. This includes the use of encryption, firewalls, and secure access protocols to protect your data from unauthorized access, alteration, or disclosure.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights and Choices

1. Business Clients and Consumers

• Access and Correction: You have the right to access and correct your personal information.

• Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

• Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

CloutBurst, Inc.

4279 Roswell Road, 208-156, Atlanta, GA 30342